Privacy Policy & Cookies

This privacy policy (“Privacy Policy”) applies to the website located at www.japanhousela.com (the “Japan House Los Angeles Website” or “Website”) operated by Dentsu Entertainment USA LLC (“DEUSA,” “we,” “us,” or “our”). A link to this Privacy Policy is included in the footer of the Website. Your use of the Website or provision of personal information to us as described below indicates your consent to the data practices described in this Privacy Policy.

While this Privacy Policy broadly describes the practices we have adopted in the United States, local laws vary and some jurisdictions may place restrictions on our collection, use, or disclosure of personal information. Our actual practices in such jurisdictions may be more limited than those described herein to comply with local requirements. If you are a resident of California, please see our California Privacy Statement for information regarding DEUSA’s use of personal information.

By accessing or using our websites or submitting information to us, you understand and consent to our collection and use of your personal information as described herein.

1.    Information We Collect

Generally, we collect personal information as necessary to conduct our business and provide you services. This information may include information related to correspondence and conversations you may have with us, including records or copies of your correspondence with us or customer service calls, and other communications, as well as personal and company name, email address, postal address, phone number, fax number, title; gender; internal notes on contact; credit card; billing address; county; signature; age; and name and signature of parent/legal guardian. Personal information which can be used to directly identify an individual is “personally identifiable information” which is a subset of “personal information” for the purposes of this Privacy Policy.

This information is largely collected from a few activities as specified below:

Website Form Information. We collect any information you affirmatively provide us through forms or otherwise on the Website. This “Web Form Info” may include name, email address, phone number, survey responses, and any other information you choose to communicate to us.

Reservation and Registration Information. We may collect information through forms on our website for event registrations and reservations at our facilities. This “Event Info” may include information such as first name, last name, profile, time and date of visit, party size, phone number, dining preferences, guest information, any special requests, information or comments that you choose to submit (if any), and your email address. 

Website Technical Information. We collect certain information to help us operate and provide the Website to you. We collect this “Technical Info” when you use the Website, including:

  • Information about the device you use to access the Website, such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device type, and device identifiers;
  • Information about your visits to the Website we provide, including the full URL clickstream to, through and from the Website (including date and time);
  • Information we need and use to facilitate your use of the Website (including to provide access to third party websites and services), such as URL requests, destination IP address, or device configuration details;
  • Pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

2.    Purposes for Which We Collect Personal Information

If you send us an email, fill out a contact form, call us, answer our surveys, or choose to communicate with us in another way, we will collect that information in order to respond to your request, feedback, or question. We will use and share information you provide to us only as described in this Privacy Policy.

We may use the information we collect to:

  • Allow us to operate the Website, including administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • Manage your access to the Website;
  • Send you the information that allows you to use the Website;
  • Comply with laws and regulations;
  • Maintain the security of the Website.

In addition, we may use your information to:

  • Provide you with information about goods or services that may interest you;
  • Send you emails about updates, information, or alerts regarding the website.

You can request more information regarding how we use your information for marketing purposes by sending an email to info@japanhousela.com.

3.    How We Share Personal Information

We will not sell, trade, or otherwise transfer your personally information without advance notice, except as specifically described in this Privacy Policy.

  • We may pass your personal information to co-hosts or third party presenters of events or affiliated organizations in which you may be interested to keep you informed of future events provided by those presenters or organizations.
  • We may provide your personally information to third party vendors, including Website hosting partners, ticket sales partners and other parties who assist us in operating our Website, conducting our business, or servicing you. We will not provide your personally identifiable information to these types of vendors unless those parties agree to keep such information confidential, or you instruct us to share such information.
  • We may also release your information to our parent or subsidiary companies and their affiliated entities (“Dentsu Companies”) or as we believe it is appropriate to comply with the law, enforce our Website policies, or protect ours or others' rights, property, or safety.

4.    Cookies

The Website may use cookies and similar technologies to support the functionality of the Website. Cookies are small files stored by your internet browser on your computer or mobile device, which allow website to store information such as user preferences. This provides a better experience when you visit the Website and allows us to improve the Website. The Website uses cookies for the following purposes: to track how many pages a user visits on the Website, to improve site performance and the convenience of the browser display functions. You can disable cookies by adjusting your browser settings. When you use our Website, cookies may collect information about your online activities over time and across other websites. We do not respond to “do not track” signals or other similar mechanisms at this time.

5.    Your Choices

When exercising the rights or options described in this Privacy Policy, you will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Updating Your Info. 

You can update information we hold about you by contacting us through our Contact form.

Opting Out. 

Promotional and Other Emails. To stop receiving newsletters, surveys, offers, or other materials from us, you may send a request via the Contact form, or clicking the unsubscribe link contained in the communication, if applicable. If you decide not to receive such promotional emails, we may still send you communications related to your current or former relationship with us.

Behavioral Advertising. Our Website may use tools that integrate behavioral advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our websites so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our website, or on other websites not operated by us. If you do not want third parties who collect information about your use of our services, you can opt-out of such at the Digital Advertising Alliance in the US, the Digital Advertising Alliance of Canada in Canada, or the European Digital Advertising Alliance in Europe. 

PLEASE NOTE THAT OPTING-OUT OF BEHAVIORAL ADVERTISING DOES NOT MEAN THAT YOU WILL NOT RECEIVE ADVERTISING WHILE USING SERVICES. IT WILL, HOWEVER, EXCLUDE YOU FROM INTEREST-BASED ADVERTISING CONDUCTED THROUGH PARTICIPATING NETWORKS, AS PROVIDED BY THEIR POLICIES AND CHOICE MECHANISMS.

Analytics. Many analytics providers allow end-users to opt out of the retention of their information, including our third-party analytics providers. Please note that typically, unless you create an account with the analytics provider, your choice to opt out applies only to the device from which you make the request, because the providers use cookies on that device to recognize your choice. If you get a new device, install a new web browser, update your browser, or otherwise erase/alter your browser cookie files you may clear the opt-out cookie.

You may learn more about the use of information by and opting-out of analytics from our third-party provider by visiting its opt-out page at the following links: 

www.google.com/policies/privacy/partners/ 
https://tools.google.com/dlpage/gaoptout
 

6.    How Do We Protect Visitor Information?

We will endeavor to protect all information we collect about you. However, due to the nature of the Internet, we cannot guarantee that your personal information will always be secure during transmission or from unauthorized access during storage. All of our staff who have access to personal information will maintain strict confidence of such information at all times.
Despite our reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information transmitted to us, and all personal information you disclose to us is at your own risk.

7.    International Transfers of Personal Information

Our Website is directed at users in the United States. Your personal information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding personal information may be less stringent than the laws in your country. Therefore, in some circumstances, you might be left without a legal remedy in the event of a privacy breach or other use that is prohibited in your country. By submitting your personal information, you agree to this transfer, storage and/or processing, including all associated risks.

8.    Children’s Online Privacy Protection Act

We do not solicit personal information from children under 13 on the Website and do not direct any marketing specifically for children. Users must be 18 years or older to submit information to us through the Website. If you are under 18 years old, please do not submit personal information to us through the Website.

9.    Third-Party Links

Our Website may contain links to other websites or apps. We are not responsible for the privacy practices or the content of these other websites or apps. You should read all applicable terms of use and policies of these others websites or apps prior to using them. When you access a linked websites or apps, you may be disclosing private information. It is your responsibility to keep such information private and confidential.

10.    Changes To This Privacy Policy

Japan House reserves the right to revise this Privacy Policy at any time. Such revision may arise in response to changes in the law, policy, or other factors. Any amendment will be effective immediately upon posting the amended Privacy Policy on the Website. We encourage you to visit this page periodically to review our most current policy. By continuing to access and use the Website, you agree to be bound by the amended Privacy Policy. 

11.    Effective Date

This Privacy Policy is effective July 1, 2020.

This California privacy statement (“Statement”) applies to Dentsu Entertainment USA LLC (“DEUSA,” “we,” “us,” or “our”) and is effective as of the date last updated, located at the bottom of this document. 

For California consumers, this Statement supplements and supersedes the practices we have adopted with respect to our Website as described in our Privacy Policy, to describe our collection, use, and disclosure of personal information across our business. All defined terms within the California Consumer Privacy Act, including those defined in Cal. Civ. Code § 1798.140, apply for the purposes of interpreting this Statement. Capitalized terms defined in our Privacy Policy but not defined in this Statement have the meaning assigned in the Privacy Policy.

By accessing or using our websites, including but not limited to www.dentsuent.com and www.japanhouse.jp/losangeles, submitting information to us, or otherwise agreeing to this Statement, you understand and consent to our collection and use of your personal information as described herein.

1.    Your California Privacy Rights

As a California consumer, you have the right to request that we disclose what personal information about you we collect, use, disclose, and sell. More specifically, you have rights to the following without charge:

Disclosure of Personal Information We Collect About You

You have the right to know, upon submission of a verifiable request, the categories of personal information we have collected about you, the categories of sources from which we collect personal information, our business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share personal information, if any, and the specific pieces of personal information we have collected about you.

We will not retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained; not reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; and reserve our right not to provide personal information to you more than twice in a 12-month period. 

Disclosure of Personal Information Sold or Disclosed for a Business Purpose

In connection with personal information we may sell or disclose for a business purpose, if any, you have the right to know the categories of personal information about you that are sold and the categories of third parties to whom the personal information is sold, and the categories of personal information that are disclosed about you for a business purpose, and the categories of third parties to whom personal information is disclosed for a business purpose.

Your Right to Opt-Out of the Sale of Personal Information

A “sale” under California law is defined as any transfer of personal information for value.  Because personal information is valuable to many businesses, many commonplace transfers are considered to be sales under the law.  We do not sell personal information.  If in the future we do sell personal information, you will be given notice and an opportunity to opt-out of sales.

Deletion of Personal Information

Subject to the exceptions set out below, and upon your submission of a verifiable request, you have the right to deletion of your personal information from our records, and to have us direct our service providers delete your personal information from their records. 

We are not required to, and reserve our right not to, delete your personal information it if is necessary to complete the transaction for which the personal information was collected or reasonably anticipated within the context of our ongoing business relationship with you, provide a good or service requested by you, or otherwise perform a contract between you and us; detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; debug, identify, or repair errors that impair existing intended functionality; exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; comply with the California Electronic Communications Privacy Act; enable solely internal uses that are reasonably aligned with your expectations based on the your relationship with us; comply with an existing legal obligation; and otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. The foregoing list of exceptions to the deletion right is provided for informational purposes only, and in no way limits the circumstances in which such requests for deletion may be denied beyond the limitations imposed by applicable law.

Children’s Personal Information

We do not knowingly collect personal information from individuals under 18 years of age, and do not sell the personal information of minors under 16 years of age.  Our website is available only to individuals and entities that can form legally binding contracts under applicable law. You warrant that you are eighteen (18) years of age or older to use our website. If you do not qualify, you may not use our website. If you are a parent or legal guardian, please do not to allow your children to submit personal information to us without your authorization. 

Freedom from Discrimination

You have the right to not be discriminated against by us if you exercise any of your rights under the California Consumer Privacy Act. This means we cannot do any of the following on the basis of your exercise of these rights: deny goods or services to you; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; or suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Shine The Light Requests

Individual customers who reside in California and have provided us certain personal information may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must include your name, street address, city, state, and zip code, and be submitted to us at one of the following addresses: privacy@dentsuentertainment.com with the subject “California Shine The Light Request.” Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.

2.    How to Exercise Your Rights

Residents of California may, unless otherwise specified, exercise any of your rights described in this Statement, by completing a consumer request form available here, calling us toll-free at 1 (800) 516-0565 or submitting a request to us in writing at the following address: Dentsu Entertainment USA, Inc., ATTN: California Privacy Request - CCPA, 5800 Bristol Pkwy, 5F, Culver City, CA 90230.

In order to verify your request, you will need to provide us with enough information to identify you (e.g., your full name, address,), proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill), and a description of what right you wish to exercise along with any information to which your requests relates. 

You may also designate an authorized agent to make a request under the California Consumer Privacy Act on your behalf. In order to fulfill your request to know or delete submitted by an authorized agent, you must provide the authorized agent written permission to do so, and we may require you verify your own identity with us directly. 

We reserve our right not to grant a consumer request if we cannot verify that the person making the request is the person about whom we collected information or someone authorized to act on such person’s behalf. You may only make a request to access or receive copies of personal information twice within a 12-month period. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

3.    Our Collection and Disclosure of Personal Information

Personal Information We Collect

In addition to the information collected through our Website as described in our Website Privacy Policy, we necessarily collect some personal information at many touch points and consumer interactions, and in conducting our business. This personal information may include personal and company name, email address, postal address, phone number, fax number, title; gender; internal contact notes; credit card information; billing address; county; signature; age; name of parent/legal guardian; and signature of parent/legal guardian. We collect personal information in certain common cases, such as:

Social Media. 

If you choose to participate in DEUSA-sponsored social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. We may also allow you to enter into contests to provide photos, which you may share with your connections on social media for votes, shared offers or other promotions. The personal information described in this paragraph is the “Social Data.”

Loyalty Programs. 

In the course of providing loyalty programs at Japan House Los Angeles, we may collect “Transactional Info.” Transactional Info includes receipt details (e.g., subtotal, total, and tip amount), payment card information (e.g., the last four digits of payment card number and payment card expiration date), bill, and order ticket data (e.g., items purchased and their purchase price) from point of sale printers and devices. We may also receive personal information about you from the loyalty program provider (a) for us to redeem and validate your reward, send you customized offers, troubleshoot redemption, combat fraud and otherwise communicate with you; (b) as part of legal proceedings affecting our loyalty program platform provider or us; or (c) to send marketing information or otherwise facilitate a direct relationship between us and you. The information we receive from the loyalty program provider, not including Transactional Info, is “Loyalty Data.”

Reservation and Registration Information. 

We also collect information from you at events through surveys and through third-parties for event registrations and reservations at our facilities. This “Event Info” may include information such as first name, last name, profile, time and date of visit, party size, phone number, dining preferences, guest information, any special requests, information or comments that you choose to submit (if any), age, gender, and your email address. 

Sources and Recipients of Personal Information

We receive personal information from the following categories of sources:

  • You, the consumer.
  • Dentsu Companies.
  • Data analytics providers.
  • Event registration and reservation platforms.
  • Event partners.
  • Loyalty program platforms.
  • Service providers. 

We share personal information with the following categories of third parties:

  • Dentsu Companies.
  • Contact management platforms.
  • Data analytics providers.
  • Event platforms.
  • Event partners.
  • Government entities. 
  • Loyalty program platforms.
  • Service providers.

Categories of Personal Information Collected, Disclosed, and Sold.

Category of Personal Information

Information Collected

Categories of Third Parties to Whom Disclosed in Past 12 Months

PI Sold in Past 12 Months*

Categories of Third Parties to Whom Sold

Individual Identifiers

Event Info;
Loyalty Data;
Social Data;
Technical Info;
Transactional Info;
Web Form Info

Dentsu companies;
Contact management platforms;
Data analytics providers;
Event platforms;
Event partners;
Service providers

Technical Info

Data Analytics Providers

Customer records that identify, relate to, describe, or are capable of being associated with, an individual.

Event Info;
Loyalty Data;
Social Data;
Technical Info;
Transactional Info;
Web Form Info

Dentsu companies;
Contact management platforms;
Data analytics providers;
Event platforms;
Event partners;
Service providers

Technical Info

Data Analytics Providers

Characteristics of protected classifications under California or federal law.

Event Info;
Web Form Info

Dentsu companies;
Contact management platforms;
Event partners;
Service providers

None

None

Commercial information.

Event Info;
Loyalty Data;
Transactional Info

Dentsu companies;
Contact management platforms;
Event platforms;
Event partners;
Service providers

Technical Info

Data Analytics Providers

Biometric information.

None

None

None

None

Internet or other electronic network activity.

Technical Info

Data analytics providers;
Service providers;

Technical Info

Data Analytics Providers

Geolocation data.

Social Data;
Technical Info

Data analytics providers;
Service providers

Technical Info

Data Analytics Providers

Audio, electronic, visual, thermal, olfactory, or similar information.

Event Info;
Loyalty Data;
Technical Info

Dentsu companies;
Data analytics providers;
Event partners;
Service providers

Technical Info

Data Analytics Providers

Professional or employment-related information.

Event Info

Dentsu companies;
Contact management platforms;
Event partners

None

None

Education information.             

None

None

None

None

Inferences drawn from any of the information identified above.

None

None

None

None

 

*We do not currently sell personal information, however our prior use of common web analytics tools may be considered a sale under the California Consumer Privacy Act. To comply with the law and respect the privacy of our users, we have altered our implementation of these tools to not sell personal information. 

The above chart does not include information collected for employment related purposes or where your communications or transactions with us occur solely in the context of due diligence regarding, or providing or receiving a product or service to or from a company, partnership, sole proprietorship, nonprofit, or government agency on whose behalf you are acting.  

The categories of information we collect for employment related purposes are: identifiers; information that identifies, relates to, describes, or is capable of being associated with, a particular individual; characteristics of protected classifications under California or federal law; internet or other electronic network activity; geolocation data; professional or employment-related information; and education information. 

4.    Date Last Updated

This Statement was last updated July 1, 2020.

Copyright © 2020 Dentsu Entertainment USA, Inc. All rights reserved.

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